FAQs

FAQs

Why have you relaunched the Black Hawk Grain Free Salmon product?

Salmon is extremely popular in both the human and pet food chain , and for good reason. High in quality oils that deliver omega fatty acids, salmon supports a shiny coat and healthy skin. This flavoursome protein, rich in important amino acids can also help your dog develop strong muscles and healthy bones.

What went wrong with the product?

Essentially, we had a couple of bad batches of salmon enter our manufacturing process that led to some dogs having an upset stomach. Not being something that we would want any dog or pet parent to deal with, we stopped sale of the product until we could guarantee its quality.

Have you changed the flavour?

No.  Salmon remains the number one ingredient in our product.

What measures have you put in place to ensure quality moving forward?

We have learnt a lot throughout our investigation as to why some dogs may have had a reaction to the product. Working with our salmon supplier, we now have multiple new check points in place throughout the entire production process in order to monitor quality.

Can you guarantee the continual supply of this product?

We are lucky enough to have a great working relationship with our suppliers and have worked through a long-term plan to ensure supply of quality Tasmanian Salmon.

Where can I purchase Black Hawk Grain Free Salmon?

As we work towards redistribution of this product throughout our network of retail partners, you will find Black Hawk Grain Free Salmon available in most pet specialty stores nationally from April/May, 2019.

Will my dog get sick if I change them back Black Hawk Grain Free Salmon?

We are confident that the new product is safe due to the increased quality control measures that we have put in place.

No matter the product, when feeding your dog a new food it is important that you transition them gradually in order to ensure that they don’t get an upset stomach. To learn how to successfully transition your dog to a new food, head to the link below.

Transitioning your dog

What happens if my dog who reacted negatively on the previous formula reacts negatively on the re launched formula?

We are confident that the new product is completely safe due to the increased quality control measures that we have put in place. As with any dog changing their food, a slow transition is key to ensuring that you don’t upset their stomach. For more information on how to transition your dog to a new food, head to the link below.

Transitioning your dog