Privacy Policy

February 2026

MASTERPET AUSTRALIA AND NEW ZEALAND PRIVACY POLICY

1. Introduction
   1. Masterpet Australia Pty Ltd (ABN 80 000 333 353), Masterpet Corporation Limited (NZBN 9429000001687) and their related bodies corporate (Masterpet, we, our and us) are committed to responsible privacy practices and complying with:
      • Privacy Act 1988 (Cth) (Privacy Act (AU))
      • Privacy Act 2020 (NZ) (Privacy Act (NZ))
   2. Where applicable, Masterpet will rely on relevant exemptions under privacy law.
   3. This Privacy Policy explains how personal information is collected, held, used and disclosed.
   4. Latest versions:
      • View AU Policy
      • View NZ Policy
   5. Where practical, you may deal with us anonymously.
2. What is personal information?

   Personal information means information or an opinion about an identifiable individual.

3. What types of personal information does Masterpet collect?
   1. Types depend on context.
   2. Includes:
      • Contact details and identity information
      • Buying habits and interactions
      • Transaction and payment details
      • Pet-related information
   3. For contractors:
      • Qualifications and references
      • Tax and banking details
      • Training and performance records
   4. Website data:
      • IP address and browser
      • Usage behaviour
      • Date/time/location data
   5. Other information as permitted by law.
4. How do we collect and hold personal information?
   1. Directly from you
   2. Through websites and online services
   3. From employers or recruitment agencies
   4. Public sources
   5. Credit reporting bodies
   6. Related companies

   Stored electronically (including cloud) and sometimes in secure physical records.

5. Use and disclosure of personal information
   1. We may use/disclose:
      • For the primary purpose collected
      • With consent
      • As required by law
   2. To support business operations.
   3. Including:
      • Providing products/services
      • Billing and admin
      • Customer insights and improvements
      • Marketing and communications
      • Security and identity verification
   4. Direct marketing where permitted.
6. If you do not provide personal information

   We may not be able to provide certain services.

7. Disclosure to third parties

   We may disclose personal information to:

   • Related companies
   • Suppliers and service providers
   • Professional advisers
   • Regulators
   • Emergency services
   • Authorised third parties
   • Potential acquirers
   • Law enforcement
8. Overseas disclosure
   1. Information may be transferred internationally.
   2. We take reasonable steps to protect it.
   3. NZ data is only transferred with safeguards or consent.
9. Security

   We use reasonable safeguards including access controls and monitoring.

10. Accuracy

    Please contact us to correct your information.

11. Cookies and website use
    1. External sites have their own policies.
    2. Cookies improve performance and experience.
    3. Disabling cookies may impact functionality.
12. Access and correction

    You may request access or correction of your personal information.

13. Complaints
    • Australian Information Commissioner
    • NZ Privacy Commissioner
14. Contact details

    Australia	New Zealand
    Writing Privacy Officer Masterpet Australia Pty Ltd Smeaton Grange NSW	Writing Privacy Officer Lower Hutt, New Zealand
    Phone: 1300 561 111	Phone: 0800 738 546
    Email AU	Email NZ