FAQs

FAQs

Who can be a MasterBreeder?

To join our community you must meet the following criteria:
1. Hold a financial Dog (ANKC affiliate) or Cat (recognised registering authority) state body membership number
2. Hold a financial Registered Prefix as a breeder with Dog (ANKC affiliate) or Cat (recognised registering authority) state body
3. Reside in Australia

You can see the full terms and condition for being a registered Black Hawk MasterBreeder here.

How do I become a MasterBreeder?

If you meet our eligibility criteria, simply complete this application form. Our team will review your application and will be in touch with the outcome within 5 business days.

If you do not hear from us within this time, please check your junk email or promotions folder, and add blackhawkmasterbreeders@blackhawkpetcare.com.au to your address book. Or you can contact the team via our website.

I signed up to MasterBreeders 5 days ago, and have not heard anything as yet?

Sometimes our email confirmations can end up in the junk mail or promotions folders, please check there, otherwise please call us on 1300 654 279​ and one of our team will be able to help you.

How do I update my details?

We can help you with that if you call us on 1300 654 279 or email MasterBreeders@blackhawkpetcare.com.au

How much do I have to pay for freight?

Delivery is free of charge for all orders over $250 AUD (including GST).

Delivery is a flat rate of $20 (including GST) for all orders under $250 AUD (including GST).

How long will it take for me get delivery of my order?

Our MasterBreeders orders are processed on Wednesday – Friday each week.

In order to ensure the most timely delivery, please place your order by 5pm Tuesday so that our dedicated team can start processing your order the same week.
Orders will be delivered by our delivery partners which may vary.

You can expect to receive your order according to the following timeframes:

  • Sydney, Melbourne, Brisbane metro: 2-7 days
  • Adelaide metro: 3 – 8 days
  • Regional NSW, QLD, VIC, SA, NT & all ACT: 4-9 days
  • Tasmania: 5 – 10 days
  • Metro WA: 6 – 10 days
  • Regional WA: 7 – 14 days

My order has arrived damaged or I only have part of what I have ordered. What do I do?

Firstly if you notice damage upon delivery please note this when signing for your delivery. If your delivery is incomplete or damaged, please contact us on 1300 654 279 or email MasterBreeders@blackhawkpetcare.com.au and include pictures if you can. We will get this sorted for you as soon as we can.

I’m not sure which product is right for my dog, who would I be able to speak to?

You can view information about our products here, or feel free to call our team on 1300 654 279, they will be more than happy to answer any questions you have.

How can I get in contact with Black Hawk's MasterBreeders team?

Call our MasterBreeders support line on 1300 654 279

Or email us at Masterbreeders@blackhawkpetcare.com.au

Do I give my dog Black Hawk straight away, or should I introduce it gradually?

We always recommend a slow transition period, between 1-2 weeks. You can find more information on food transition here.

At what age do I change my puppies over from Puppy to Adult food?

Each breed is different depending on its size and weight. We recommend that small to medium sized breeds can transition from around 12 months of age and large to giant breeds from 18 months to 2 years. Always check with your vet to be sure.

How do I know how much to feed?

Each breed is different, as is each individual dog, depending on its size, weight and activeness. There is an easy to follow guide on each bag of Black Hawk, and we have measuring cups to ensure standard recommendations. If you find your dog is putting on weight, or losing weight, use this as your guide to increase or decrease the amount of food, or change to a high fat content variety.

Do you offer MasterBreeders puppy/kitten packs for new owners of our puppies/kittens?

We sure do, you will find all the details about our exclusive MasterBreeders Puppy and Kitten Packs in our online store, which are designed to easily transition puppies and kittens into their new homes.

Are all ingredients in Black Hawk sourced from Australia?

At Black Hawk we truly believe that Every Ingredient Matters, and this is why our recipes are made from nearly entirely Australian-sourced ingredients. The meat, fish, vegetables, grains, legumes, fruits and other food ingredients come from the Australian food chain.

This means they are grown or farmed locally in Australia. There are a very small number of minor ingredients that aren’t sourced in Australia either because it is not possible, or we can’t get the quality we need in Australia. Black Hawk goes one step further, and all of our diets are 100% Australian made.

What are the sources of chondroitin and glucosamine and how are they added to the product?

Chondroitin and glucosamine are found naturally in the ingredients used in Black Hawk and are also added to the Black Hawk Original and Grain Free Dog recipes.

The meat, such as chicken meal or lamb meal is a source of chondroitin and glucosamine. The added chondroitin is derived from beef cartilage and the glucosamine comes from shell fish.

Are the ingredients listed in the product by wet weight or dry weight?

We always use dehydrated mass in our calculations of percentage of inclusion of ingredients in our recipes. All ingredients are dried and concentrated which helps them to withstand the cooking temperatures in the extrusion process. Many of the ingredients included are prepared for us at our own plant in Queensland (Aristopet) so we are very confident in the quality.

Your packaging states that Black Hawk is hormone and GMO free. Can you substantiate that claim?

We work closely with ingredient suppliers to ensure that the specifications for our product are met. This means we can guarantee that Black Hawk is GMO and hormone free.

What is the size of the kibble in Black Hawk?

The kibble size for Black Hawk varies by range, but is clearly marked on the front of every pack.

Are vitamins and minerals added to Black Hawk?

Where possible vitamins and minerals come from the food ingredients used in Black Hawk. During the cooking of food some nutrients are lost, much the same as when we cook our own food. These nutrients are added in in a vitamin and mineral mix to ensure that our pet foods are complete and balanced and will meet the nutritional requirements of the pet they are designed for.

People tell me that potatoes aren’t a good source of nutrients for dogs and that they are “fast carbs”. How come potatoes are used in Black Hawk?

Potato is an unusual carbohydrate source which offers benefits for people who are looking for alternatives to more commonly used grains and carbohydrates. We use the potato skin so the additional nutrients from the skin, such as fibre and vitamins, are also included. Potato is an excellent source of energy.

What is the preservative used in Black Hawk?

At Black Hawk we only use natural preservatives which are a combination of rosemary extract, Vitamin E and Vitamin C.

Are any artificial preservatives or colours used in Black Hawk?

At Black Hawk we only use natural preservatives which are a combination of rosemary extract, Vitamin E and Vitamin C.

What is the salt content of Black Hawk?

The salt content is 0.4 to 0.5% in Black Hawk (AAFCO minimum 0.3%). Salt in pet food is critical in providing the required levels of the essential nutrients sodium and chloride. In dry food it promotes drinking which is important in assisting water turn over.

What is a large breed puppy?

Large breed puppies include large and giant breed dogs. It includes any dog where the expected adult weight is greater than 25kg.

What should I feed my large breed puppy?

Large breed puppies should be fed a food specifically designed for large breed puppies. Black Hawk Puppy Large breed is designed to assist controlled growth. Added chondroitin and glucosamine may help joint health.

Can cats eat dog food? How are cat foods different to dog foods?

Cats have unique nutritional requirements that are very different to dogs. They are obligate carnivores and have a higher protein requirement than dogs at all stages of life. Cats should always be fed a diet designed for their species. Feeding dog food to a cat can result in severe and life-threatening nutritional deficiencies. Examples of these unique nutrient requirements include taurine, arachidonic acid, niacin (vitamin B3) and Vitamins A and D.

What is the size of the kibble in Black Hawk cat food?

The kibble size for Black Hawk cat food is clearly marked on the front of every pack.