Black Hawk Product Recall - January 2020

Black Hawk Product Recall - January 2020

Voluntary Recall of Dry Dog Food Affected by Mould

UPDATED 11 February 11:00am NZDT:

Click here for information on scientific mould testing.

The quality of our products and the health of pets is paramount. As part of our ongoing quality control processes, we have discovered an issue with specific batches of Black Hawk dog food that were manufactured last year, resulting in mould developing in some products.

We have made the decision to VOLUNTARILY AND IMMEDIATELY RECALL all of these batches from the market to ensure that we can deliver on our own quality expectations, as well as those of our Black Hawk customers and their pets.

If you have any questions or concerns, please contact our customer service team directly on 0800 738 546 or customer.services@masterpet.co.nz - please expect a delay in our response as we make sure we are investigating all queries carefully.

These are the affected products - more information on which best before dates below:

  • Black Hawk Adult Chicken and Rice Dog Food (3kg, 10kg and 20kg)
  • Black Hawk Adult Lamb and Rice Dog Food (3kg, 10kg and 20kg)
  • Black Hawk Adult Fish and Potato Dog Food (3kg, 10kg and 20kg)
  • Black Hawk Adult Large Breed Chicken and Rice Dog Food (20kg only)
  • Black Hawk Puppy Large Breed Chicken and Rice (20kg only)

You'll find the best before date on the rear of the bag towards the centre, stamped horizontally in black. See the bottom of this page for examples of where you'll find the best before date on your pack.

If your product matches the disclosed product and best before dates, stop feeding it to your pet immediately. Return the product to your place of purchase, where your retailer will provide you with a replacement bag of food.

If you empty your bags of dog food into a storage container so can't check the best before dates, the mould will be very obvious on the product - so we suggest looking at the kibble. If you see mould, or your dog has not been as interested in their food as they should be, it's likely to be affected. Please get in touch with your place of purchase for a replacement.

If the best before date on your product doesn't match the date below, your bag of food isn't affected by this recall.

 

  Product Name Product Number Best Before Date Range

Black Hawk Adult Chicken and Rice 3kg
BH311

03/02/2021

04/02/2021

05/02/2021

06/02/2021

17/02/2021

Black Hawk Adult Chicken and Rice 10kg
BH102

03/02/2021

04/02/2021

05/02/2021

17/02/2021

18/02/2021

19/02/2021

20/02/2021

16/04/2021

18/05/2021

19/05/2021

Black Hawk Adult Chicken and Rice 20kg
BH204

02/02/2021

03/02/2021

04/02/2021

05/02/2021

06/02/2021

17/02/2021

18/02/2021

19/02/2021

20/02/2021

16/04/2021

16/05/2021

17/05/2021

18/05/2021

19/05/2021

Black Hawk Adult Lamb and Rice 3kg
BH310

10/04/2021

Black Hawk Adult Lamb and Rice 10kg
BH101

05/04/2021

06/04/2021

07/04/2021

08/04/2021

09/04/2021

10/04/2021

11/04/2021

18/04/2021

Black Hawk Adult Lamb and Rice 20kg
BH205

04/04/2021

05/04/2021

06/04/2021

07/04/2021

11/04/2021

02/05/2021

Black Hawk Adult Fish and Potato 3kg
BH312

11/05/2021

26/05/2021

Black Hawk Adult Fish and Potato 10kg
BH105

21/04/2021

07/05/2021

Black Hawk Adult Fish and Potato 20kg
BH203

19/04/2021

06/05/2021

23/05/2021

Black Hawk Adult Large Breed Chicken and Rice 20kg
BH108  

03/03/2021

04/03/2021

26/04/2021

27/04/2021

28/04/2021

23/05/2021

24/05/2021

25/05/2021

Black Hawk Puppy Large Breed Chicken and Rice 20kg
BH109  

10/02/2021

11/02/2021

12/02/2021

13/02/2021

14/02/2021

15/02/2021

04/06/2021

These are some photo examples of the Best Before Date information on the back of the bags.

*(The dates in these photos ARE NOT AFFECTED by the recall)*