FAQs

FAQs

Who can be a Masterbreeder?

How do I become a MasterBreeder?

If you qualify and meet all criteria, simply complete the signup form on the MasterBreeders page here. Our team will qualify your information and you should receive an email confirmation within 3 working days. Call us if you do not hear anything.

I signed up to MasterBreeders a few days ago, and have not heard anything as yet?

I was a MasterBreeder prior to Black Hawk pet food coming to NZ, is my membership still valid?

How do I update my membership details?

How much do I have to purchase to receive free freight?

How long will it take to receive my order?

My order has arrived damaged or incomplete. What should I do?

I'm not sure which product is right for my pet, who could I talk to?

Can I feed Black Hawk straight away, or should I introduce it gradually?

At what age do I change my puppies over from Puppy to Adult food?

How do I know how much to feed?

Do you offer MasterBreeders support with their litters?

Do you offer MasterBreeders puppy/kitten packs for new owners of our puppies/kittens?

What are the sources of chondroitin and glucosamine and how are they added to the product?

Are the ingredients listed in the product by wet weight or dry weight?

Your packaging states that Black Hawk is hormone and GMO free. Can you substantiate that claim?

What is the size of the kibble in Black Hawk?

Are vitamins and minerals added to Black Hawk?

People tell me that potatoes aren’t a good source of nutrients for dogs and that they are “fast carbs”. How come potatoes are used in Black Hawk?

What is the preservative used in Black Hawk?

Are any artificial preservatives or colours used in Black Hawk?

What is the salt content of Black Hawk?

What is a large breed puppy?

What should I feed my large breed puppy?

Can cats eat dog food? How are cat foods different to dog foods?

At what age do I change my kittens over from Kitten to Adult food?